We offer $5 flat rate ground shipping for any amount ordered to all contiguous states within the USA. For special priority shipping either 2day or 1day, please contact customer service at sales@market-ts.com for specific rates based on location.
Returns/Exchanges:
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received later than 14 days will only be accepted at our discretion for an online store credit. The return/exchange value is determined by the last retail price of the item.
Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. Returns & Exchanges will only be accepted with a completed return form. Please contact a Market customer service representative to receive this form at sales@Market-Ts.com. All returns must have the Invoice in order to process the return.
Returns and exchanges must be mailed to the address on our return form and you must use our return form to properly process your return/exchange.
Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return/exchange must include a completed return form. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Credit Card Charges:
Your credit card will not be charged until your order is shipped. You will receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.
Payment Options:
We accept Visa, MasterCard, and American Express.
Change/Cancel Orders:
To cancel or change order you recently completed, please contact out customer service, sales@market-ts.com, as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
Questions:
sales@market-ts.com
415.865.0471
1345 Howard Street
San Francisco, CA 94103